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PRIMARY DUTIES

The Probation Support Technician provides office assistance in accordance with approved internal procedures and policies. This position includes duties of both an operational and technical nature to ensure the smooth and efficient operation of the office and to support probation officers in a wide range of areas such as assisting with conducting investigations, compiling criminal histories, and coordinating with collateral agencies.  The employee performs these duties under the guidance of a supervisory probation officer.

REPRESENTATIVE DUTIES

  • Assist probation officers in compiling criminal histories/profiles by accessing local and national criminal record databases which may require specialized training and certification. Independently, or with direction, may initiate other types of investigations by interacting with collateral agencies and collecting verifiable supporting documentation.
  • Maintain accuracy and completeness of official case records from opening to final disposition.
  • Enter data in the probation case management system (PACTS). Upload various documents to the court’s electronic case filing system (CM/ECF), U.S. Sentencing Commission and the Bureau of Prisons.
  • Prepare and update case files and reports at the direction of an officer and in accordance with established policies and practices.
  • Initiate the transfer of case files to other districts and archive case files.
  • Perform receptionist duties by greeting visitors in person and on the telephone, answering routine questions, assessing needs, and directing individuals to the appropriate person, department and/or agency.
  • Maintain paper and computerized records of urinalysis results and inform officer of test results. Maintain and mail or transport tests and materials to laboratories for confirmation.
  • Receive, prioritize and route incoming materials from within the court to appropriate individuals in the office. Receive, screen and route incoming and outgoing mail to appropriate offices.
  • Participate in and contribute to ongoing training programs.
  • Perform all other duties as assigned.

PLEASE VISIT OUR EMPLOYMENT PAGE AT https://www.ncwp.uscourts.gov/content/ja-25-07-probation-support-technician-full-time-statesville-nc 

PLEASE REVIEW THE VACANCY ANNOUNCEMENT AND FOLLOW ALL APPLICATION INSTRUCTIONS. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.