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IT Support Specialist Senior

Carlton County
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IT Support Specialist Senior

 

 

Job Details

Job Location

Carlton - Carlton, MN

Position Type

Full Time

Education Level

Graduate Degree

Salary Range

$63960.00 - $76167.00 Salary/year

Travel Percentage

Negligible

Job Shift

Day

Job Category

Information Technology

Description

Closing Date: 6/2/25

Interviews will be held on June 24th

Healthcare Benefits:   

  • Family Health Insurance - Monthly Premium of $320.16
  • Single Health Insurance – Premium paid in Full by Employer
  • HEALTH INSURANCE DEDUCTIBLES COVERED IN FULL WITH A VEBA ACCOUNT FUNDED BY EMPLOYER

 

BASIC FUNCTIONS:

  • Provide direct support for a diverse range of applications and issues at a variety of levels of support. Offer advice, answers and troubleshooting methods and procedures for the most difficult and complex technology tasks, projects, and issues. Operate and maintain computer networks, hardware and software; troubleshoot network hardware and software; install workstations, applications, printers, and other peripheral equipment; recommend hardware and software solutions; provide end-user support and training. This position is responsible for technical support, systems support, workstation installation support, county cell phones and other mobile device support, software and application support, documentation, as well as assisting in coordinating technology orders. This position at times may be required to perform highly technical support and work on complex tasks.

 

ESSENTIAL FUNCTIONS:

IT Support

  • Provide professional, customer-focused help desk support for end-users.
  • Set up new technology on the network such as mobile laptops, mobile devices and smart phones; troubleshoot issues and add updates.
  • Support remote network connections to include VPN access, login/password issues, and troubleshooting various problems for employees working AWS, at a satellite location, or at an off-site event.
  • Provide on-call, on-site, and remote support for mission critical systems.
  • Provide support and troubleshooting services for technical staff and departmental users with difficult server or network-based issues; respond to and resolve departmental user technical issues regarding equipment and equipment-based operating system or network-related software.
  • Provide technology use and software training to both internal and external end-users of the county technology.
  • Design and prepare various spreadsheets, databases, documentation, and reports for internal and external requests.

Server, Security and Network Systems Administration – Communications and Connectivity

  • Administer, monitor, and maintain the organization's IT infrastructure, including servers, networks, and cloud platforms.
  • Configure, install, maintain and support network hardware devices such as routers, switches, firewalls, and their associated connectors to the county’s data network.
  • Provide advanced technical expertise and support. Troubleshoot and resolve technical issues escalated from other county IT positions. Install, manage, and update all county servers.
  • Manage and maintain a computer network, including installing and configuring hardware and software, troubleshooting and installing new software modifications, completing documentation, and training department staff.
  • Designing and implementing network architectures, including local area networks (LANs), wide area networks (WANs), and virtual private networks (VPNs). Configuring virtual local area networks (VLANs).
  • Troubleshoot mission-critical and advanced, complex connectivity issues.
  • Perform daily monitoring and troubleshooting of server, or mid-range type of devices, by checking event logs, backup status, disk space, memory, allocation and other functions as appropriate for the specific server-based device.
  • Configure and maintain Active Directory, Azure AD, and associated identity technologies.

System Security, Network Security, Compliance, and Forensics

  • Stay current with industry’s best practices, security trends, and compliance regulations related to identity and access management.
  • Implement security controls to safeguard identities and data and actively participate in security assessments and audits.
  • Support other security platforms, integrations, such as EDR, SIEM, and ensure compliance with CJIS Security Policy, BCA, HIPAA, and FTI using CIS Controls Framework.
  • Implement and enforce security best practices to protect sensitive data and maintain regulatory compliance.
  • Maintain data security, integrity and privacy by implementing back-up operations, workstation and server security, and password protection. Ensure that electronic files and hardware are protected from theft and intrusion.
  • Provide immediate on-site and remote support for mission critical systems.

Project Management

  • Plan, execute, and oversee IT projects, ensuring they are delivered on time and within budget.
  • Define project scope, objectives, and milestones, and manage resources effectively.
  • Coordinate special projects relating to network, midrange server, computer usage, office automation, and any technological systems.

Documentation

  • Document all assigned procedures clearly and precisely. Provide documentation and instruction for technology processes and configurations.

Other Duties

  • Maintain database inventory of computers, licenses, and parts.
  • Assist with the creation, testing, and maintenance of a Disaster Recovery Plan and Cyber Security Plan for assigned technologies that identify critical county business processes and computerized systems, site preparation requirements, and application system recovery materials.

Qualifications

MINIMUM QUALIFICATIONS:
Education and Experience:

  • Bachelor’s degree in Computer Science or related field.
  • Four years of experience in an approved computer related field.
  • Substitutions: Associate degree in a computer-related field plus six years of experience in an approved computer- related field.
  • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

Certificates/Licenses Required:

  • Valid driver’s license and proof of personal vehicle insurance.

Background Check Required:

  • Yes

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Required at Entry:

  • Knowledge or skill in the principles of cost/benefit analysis.
  • Skill in responding to countywide, large-scale, and unforeseen issues.
  • Skill in reading and analyzing technical information to determine the usefulness of hardware and software to Carlton County.
  • Skill in using project management techniques and considerations.
  • Skill in preparing and presenting oral and written reports including good writing skills.
  • Analytical and organizational skills.
  • Advanced diagnostic and problem-solving skills.
  • Ability to work independently or as a member of a team.
  • Ability to effectively manipulate hardware, software, and network operations.
  • Ability to maintain a variety of computer platforms and operating systems.
  • Ability to respond to telephone support and carefully work through issues.
  • Ability to assist less experienced staff on technical issues.
  • Ability to research issues and solutions to county concerns and determine benefit and impact of various software/firmware versions, releases, patches, and fixes.
  • Ability to provide highly effective technical customer service to both internal and external customers by providing accurate responses for work-related issues using the proper tone and inflection in verbal, non-verbal, and written communications, and in a manner that is understood by non- technical staff.
  • Ability to develop and maintain respectful and cooperative working relationships with outside consultants, vendors, and staff countywide.
  • Ability to manage customer service issues and expectations to meet project and ongoing processing goals/outcomes.
  • Ability to understand and recommend solutions to the most complex technical issues.
  • Ability to assess project activities, products and impacts beyond the immediate timeframe.
  • Ability to quickly learn and understand the operations, goals and needs of county department(s).
  • Ability to adjust timelines, resource allocations and objectives based on changes in needs/circumstances affecting the project as well as priorities.
  • Ability to multi-task on a variety of tasks, projects and issues.
  • Ability to maintain knowledge of developing IT trends and technologies through training, seminars, webinars, IT conferences, and web-based training and updates to key technologies
  • Ability to lift and carry up to 60 pounds.