Customer Service Representative

At Holbrook Pickleball we are looking for a responsive and responsible customer service representative.  Someone who is organized, positive, and hard working.  If you are ready to be part of a fast and fun growing company with lots of opportunities, then this is the right fit for you.

Responsibilities:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services via email, chat, and phone
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with the Holbrook team and other departments to find appropriate solutions