Homeless Services Specialist

Why join the Contra Costa Health?
Contra Costa Health is offering an excellent career opportunity for qualified individuals interested in the Homeless Services Specialist position. The Community Health and Safety Branch currently has two (2) vacancies located in Concord, CA.
 
You may occasionally be required to travel to other sites within Contra Costa County.
 
The Homeless Services Specialists will serve as liaison between the homeless, individuals at risk of homelessness, County Departments, and other local jurisdictions; provide consultation to homeless individuals and families to help them achieve independence and personal responsibility; investigate and recommend resolutions to homeless complaints; gather and analyze data to improve homeless services; assist in monitoring and accessing homeless care and services.
 
Public Health’s mission is to promote and protect the health and well-being of the individual, family, and community in Contra Costa County.
 
We are looking for someone who is:

• A strong communicator. You will need to have effective verbal and written communication skills, and deal tactfully, diplomatically, and objectively with the homeless, their relatives, County programs and/or community organizations.
• Professional. You will be expected to exercise good judgement and discretion in handling confidential matters, and to provide and promote excellence in customer service for both internal and external customers.
• Analytical. You will be responsible for gathering and analyzing data, preparing reports, and recommending resolutions for those experiencing homelessness or at risk.
• Respectful and understands diversity. You will be expected to acknowledge and respect cultural, educational, and linguistic differences of the County’s diverse population.

 
What you will typically be responsible for: 

• Serving as an advocate when necessary and conducting outreach to the homeless in Contra Costa County
• Investigating and recommending resolutions to homeless care issues and complaints
• Providing information and referrals regarding the County health systems and services to the homeless and to the public
• Providing consultation to homeless persons to assist them in achieving independence and personal responsibility
• Visiting homeless programs and encampments to ascertain satisfaction with the level of care and services, and evaluating the homeless person(s) environment
• Assisting consumers that are experiencing homelessness or are at risk of becoming homeless to obtain short- and long-term housing which includes identifying appropriate housing resources, making referrals, and supporting the consumers through any housing obstacles and/or barriers they encounter
• Assisting consumers with navigating the coordinated entry system and collaborating with all providers within the Contra Costa Coordinated Entry System
• Developing housing plan with the clients that include activities of daily living skills such as budgeting and financial management

 
A few reasons you might love this job:

• You will have the opportunity to effect positive change amongst the county’s most vulnerable population.
• You will be working within a multi-disciplinary team including medical, behavioral health, and social service providers.
• You will be part of providing solution-based creativity and strategic problem solving to best meet client needs.
• The County provides excellent healthcare, paid time off, and retirement benefits.

 
A few challenges you might face in this job:

• You will be working with a population with diverse needs.
• Working for Contra Costa County assumes coverage for a large geographic area.
• You will be managing a large client caseload.

 
Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Using Technology: Working with electronic hardware and software applications
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Self-Management: Showing personal organization, self-discipline, and dependability
• Informing: Proactively obtaining and sharing information
• Listening: Fully comprehending spoken communication
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please visit the website: https://www.cccounty.us/hr.
 
The eligible list established from this recruitment may remain in effect for six (6) months.