Development Associate

Title:                           Development Associate

Classification:            Full-time, Non-exempt, Non-Union

Salary:                        $22.00 - $24.00/hour, depending on experience         

Who we are:  Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and Santa Clara County. Our work means over 5,000 lives saved each year.  The Community Engagement division develops/maintains relationships within the community to curate donations to fund many PHS programs, such as the HOPE Program. To learn more about us, visit www.phs-spca.org.

Who you are:  You are responsible for processing non-complex incoming donations, generating thank you letters, completing deposit reports, and maintaining an accurate donor database.  You work collaboratively with development staff on donor recognition programs, tribute cards, and other duties to keep a smooth-running department. You are passionate about animal welfare and would like to make a difference in the community and the lives of animals and people.  Position must be performed on-site.         

Essential Duties and Responsibilities include the following (other duties may be assigned):

1. Enter donations accurately in development database, prepare deposit slips and generate the appropriate correspondence in a timely manner.
2. Prepare thank you letters, other correspondence, and tribute cards in a timely fashion.
3. Determine proper coding for incoming donations.
4. Maintain written instructions related to the duties of the position.
5. Adjust and customize thank you letters for donor cultivation purposes.
6. Contact donors when additional information or clarification is needed, while maintaining good donor relations and documenting all interactions.
7. Maintain current and accurate donor information in the database.
8. Create and proof newsletter lists to make sure tributes and donor categories are recorded properly.
9. Responsible for incoming and outgoing mail.
10. Maintain donor recognition programs, including memorial wall, engraved bricks, and tribute bowls; prepare and process documentation for new orders and coordinate fulfillment.
11. Pull mailing lists for birthday, anniversary, and sympathy cards; prepare and send cards in a timely manner.
12. Maintain a professional demeanor while interacting with the public, donors, volunteers and other coworkers.
13. Serve as third point of contact for incoming phone calls, providing backup support as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent required, college degree preferred; or two to three years related experience and/or training; or equivalent combination of education and experience.
2. Proficient knowledge of Microsoft Office and preferably Raiser’s Edge software. 
3. Strong communication skills, both verbal and written. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.
4. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
5. Possess strong organizational skills and attention to detail.
6. Professional, enthusiastic and positive demeanor.
7. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate ratio and percentages.
8. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
9. Possess a valid CA driver’s license with a satisfactory record to be insured by our insurance company.

Excellent Benefits Package Available

1. Medical /Dental /Vision/Life/ Flex Spending
2. Sick, Vacation and Holiday pay
3. Employee Assistance Plan
4. Retirement plan & employer matching

Available to all employees with pets:

1. Free vaccines, spay/neuter, microchipping, and two pet adoptions
2. Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers 

The Peninsula Humane Society & SPCA is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  EOE/M/F/D/V/SO