DESKTOP/SERVER SUPPORT SPECIALIST JOB ID 47511

                               DESKTOP/SERVER SUPPORT SPECIALIST (Job ID: 47511)

State of New Hampshire Job Posting

Department of Safety

Division of Emergency Services and Communications

110 Smokey Bear Boulevard, Concord, NH 03305

IN-STATE WORK WITH IN-STATE TRAVEL REQUIRED

DESKTOP/SERVER SUPPORT SPECIALIST

Position #40584

The pay range for this position is $31.33 - $42.60 per hour

The State of New Hampshire, Department of Safety, Division of Emergency Services and Communications has a full-time vacancy for Desktop/Server Support Specialist, 15-1230 COMPUTER SUPP SPECS-7. This position has a 37.5 hour work week and is considered exempt.

REQUIRED:  APPLY DIRECTLY TO WWW.NH.GOV  Candidate Space
 

SUMMARY: Supports the Division of Emergency Services and Communications (DESC) core mission of providing E9-1-1 services to the State of New Hampshire by providing technical support of server technologies including implementation of agency-wide telephony solutions and monitoring various network systems for security and performance in the Concord and Laconia facilities. 

YOUR EXPERIENCE COUNTS -

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 8.5 years of education and experience after completion of high school. Education must be in the study of mathematics, computer science, or business administration and experience must be in computer programming or design, three years of which shall have involved the support, development, and maintenance of a software operating system. 

License/Certification: None required.

SPECIAL REQUIREMENTS:

1. Selected candidate will undergo a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information. 

AFTER-HIRE REQUIREMENTS:

1. Must be able to travel to locations throughout the state to deploy and maintain systems and perform off hours support and migrations as required.  

2. Completion of all courses required to qualify to maintain the software and operating systems of the agency within six months of date of hire. 

RESPONSIBILITIES: 

• Assists in the implementation of Division-wide technology solutions in support of the Division’s core and ancillary functions under the direction of the Information Technology Manger V to achieve long-range Division objectives.  
• Responds to the needs and questions of system users concerning access to resources on the system and the operation of various application programs. Trains staff on network and information security procedures.  
• Assists in the development of operating system and maintenance documentation and procedures, resource allocations and system standards. Contributes to the development of internal IT security and best practices policies and reviews server and network configurations for compliance to these policies.   
• Researches technical material to develop solutions to system problems and security flaws. Monitors computer networks for security threats or unauthorized users and assists in the development and testing of software deployment tools, firewalls and intrusion detection and prevention systems.   
• Utilizes performance tools to monitor system performance used to diagnose and resolve system software and hardware problems that cause system interruptions and outages.  
• Works with senior staff to perform lifecycle tracking of critical networking and server hardware and software. Monitors network and server logs for any issues and tracks issues until resolution. Provides reports as needed.  
• Collaborates with vendors to develop, plan, and implement system-wide installations and upgrades, including creating interfaces with external resources and providing supervision of contracted work.  
• Maintains proficiency in using current tools and techniques to fully administer contemporary IT systems and security related to the Enhanced 9-1-1 system.   
• Conducts regular server and networking security audits to identify threats of unauthorized access. Prepares security status reports, educates users, creates documentation for users, assists in disaster recovery and gathers evidence regarding cybercrimes.  
• Performs risk assessments and testing of data processing systems, analyzing system backups, archive and restoration requirements. Formulates and tests disaster recovery plans and assesses vulnerabilities. 

For further information, please contact Brandon McGorry, Chief of Administration, at Brandon.J.McGorry@desc.nh.gov or 603-271-6911.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964