Technical Support Specialist
Growing Managed Services Technology Company looking for a
TECHNICAL SUPPORT SPECIALIST
Do you love serving others, building strong relationships, and creating real value with your gifts? Do you want to be part of a team that genuinely cares for one another, serves customers with passion, and strives to make a difference? Are you ready to play a key role in a growing team’s success?"
If so, keep reading…
Company Information:
Anywhere Computer Care, Ltd. was started in 2011. We are a Managed Services Provider serving growth-minded small businesses with 20-100 employees. We deliver tailored technology solutions that drive growth while building lasting relationships. Rooted in an eternal perspective, we strive for excellence in all we do.
We are a growing, close-knit team seeking a Technical Support Specialist. With planned growth ahead, we need someone ready to contribute fully to our support team and future success. The ideal candidate embodies integrity, strong moral values, a contagious positive attitude, and a passion for excellence.
Key Requirements:
- Strong desire to deliver above and beyond expectations
- Quickly finds answers to problems and identifies best practices for efficiency
- Can explain hard-to-understand technical concepts in a way most people understand
- Pays close attention to detail—ensuring quality in all work
- Excellent people skills, valuing and respecting others in every interaction
- Passionate about working with others and being part of a team
- Willing to do whatever it takes to contribute to the team and serve customers
- Finds deep fulfillment in helping others succeed
Responsibilities & Duties - Service Support:
- Technology Troubleshooting - Computer hardware problems, blue screen issues; Windows issues; printing issues, Outlook/email issues, Internet browser issues, malware/virus infections, network issues including wireless networks, 3rd party software support, end-user issues, etc.
- Technology Implementations - New computer prep, user migration; software installation; network rack installation; network equipment installation; wireless access point installation, etc.
- Remote Monitoring & Maintenance Management - Monitor daily safety checks and address any problems relating to Windows services; patch management; managed antivirus; managed data backup; managed content filtering, etc.
- Server Support - Virtualization using HyperV; domain controllers; Active Directory; DNS; DHCP; print servers; application servers; terminal servers; remote app publishing; server backup, etc.
- Firewall Support - Setup and configuration; SSL VPN setup; site-to-site VPN setup; content filtering setup; Dynamic DNS; QoS configuration; VPN client setup, etc.
- Office365 Management - Tenant setup; new user setup; subscription management; mobile device setup; Office installation; Teams setup, Exchange management; Outlook configuration and migration, etc.
- Microsoft Azure Management - Virtual machine management; virtual network management; configuration of new VMs, networks, etc.
- VoIP Support - System setup and support; extension setup; voicemail setup; QoS troubleshooting; phone hardware installation and setup; performing maintenance and updates, etc.
- Documentation - Reporting work completed, products used, tracking time, documenting customer information, standardized procedures, etc.
**What’s In It For YOU?!?!**
You will be a valued part of a team with an eternal mindset, serving customers and one another with our God-given gifts. You will build strong relationships and make a meaningful impact by helping customers use technology to improve their daily work life.
You will use your God-given gifts to serve others, find deeper purpose in your work, and make a lasting impact. You will find deeper meaning in your work and a greater sense of purpose beyond just a job.
Still interested? … Good! Here’s your next step.
Additional Information:
- Job Type: Part-time to Full-Time
- Schedule: Monday to Friday
- Experience: Some IT experience preferred
- Location: North Canton / Uniontown area
- Travel: This role is primarily remote, with approximately 10-20% of work performed on-site and occasional out-of-town travel.
- Starting Compensation: $18 - $28/hr, based on experience, performance, and value delivered.